Terms & Conditions

These terms and conditions were last updated on 1st June 2013
1. Introduction
These terms & conditions set out the terms between you the customer and us the website owner.
Your use of this website and any service contained within constitutes acceptance
of these terms & conditions in full. You should not use this website if you do not accept with these terms &
conditions in full.

2. Customer Information
You should always check that the contact information you provide is correct before creating a customer account
or proceeding to payment.
You are responsible for maintaining your own username and password, where required to access your customer
account. You should ensure that you store your username and password securely and that the details required to
access your customer account are not provided to another party.
As a customer you are responsible for your customer account and actions taken within it. If you are aware or
suspect that your customer account username and password or other details have become known to a third party,
you should inform us immediately.
Our website is only intended for use by adults. Adults may purchase products for children as long as the
products purchased are intended by the manufacturer for use or consumption by children.
We reserve the right to restrict or remove your access to this website where you breach these terms and
conditions. Such restriction or removal will take place without recourse or explanation to you where we
solely deem it appropriate or necessary.

3. Privacy
We take your privacy seriously. We are registered under and comply with the Data Protection Act 1998.
For further details please see our Privacy Policy.

4. Product Pricing and Title
We make every effort to ensure that the pricing displayed on our website is correct. However, if an
error in the pricing of a product is found we reserve the right to either cancel your order or contact
you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable).
The processing of an order can be cancelled or corrected by us at anytime up to the electronic shipment
of that order and any related items. We reserve the right to alter all product pricing without notice.
Title in any products ordered from us does not pass to you, the purchaser until we have received and
processed a valid payment, and that payment has been made into our own bank account and your order has
been shipped.

5. Your Order
When you place an order you will automatically receive a confirmation email from us to confirm your order.
Your order constitutes an offer made to us to purchase the goods specified in the order. Your offer is
only accepted by us once we have emailed you to confirm the electronic dispatch of your order.
Product items not included within the dispatch email are not included in the order and contract between
you and us. We reserve the right to delay or refuse orders where a transaction contains incomplete details
or details that cannot be verified or where fraud is suspected. If we are unable to reasonably ascertain
these details or resolve these issues a full refund will be made against the card used at the time of
purchase. No other form of refund or credit will be offered nor will a refund be made to any third party
card or account.

6. Cancellation Rights and Refunds
No right of cancellation exists under The Consumer Protection (Distance Selling) Regulations 2000 for
downloaded goods, electronic or “softcopy” goods to which you, the customer has instant access to or
use of.Refunds will be given for any goods where they are found by us to be defective.
Refunds will not be given where we are unable to replicate the issue or the issue stems from the user
or their equipment. Where any goods are found to be defective we will offer a replacement item or issue
a full refund at our discretion. Where a refund is offered and accepted by you it will be made within seven
working days of receiving your acceptance of a refund.

7. Customer Complaints
We endeavour to respond to all customer complaints or queries within five working days.

8. Events Outside Our Control
We shall not be liable for delay or failure to perform any obligation under these terms & conditions if the
delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to,
acts of god, war, civil disorder or industrial dispute.

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